Promotions and Gift Certificate FAQ

 

What do I need to know about promotions?

 

Can I purchase or redeem a gift certificate online?

 

How do I redeem my gift certificate?

 

Product FAQ

 

Do you have sizing information?

 

How should I care for my products?

 

Website and Your Account FAQ

 

How do I find an item?

 

How do I shop by brand?

 

How do I change my account information?

 

What if I forgot my password?

 

At what hours is customer service available?

Privacy Policy

 

What is Eco Apparel Store's Privacy Policy?

 

 

ANSWERS

Promotions and Gift Certificate FAQ

What do I need to know about promotions?

 

> Promotions, discounts and promotional codes (collectively "Promotions") are valid for the specified time period for online purchases of merchandise only and may be used one time only unless otherwise stated.

 

> One time use Promotions must be used in their entirety in a single purchase. Any amounts not redeemed in the applicable purchase will be forfeited. Promotions cannot be combined with other promotions.

 

> Promotions do not apply to gift certificates, shipping, GST or duties or similar services.

 

> Promotions cannot be applied retroactively to previously placed orders or to orders that have been adjusted.

 

> Free shipping promotions are valid for Australian standard ground shipping within the Australian mainland and Tasmania.

 

> For promotions requiring a minimum order size, charges for shipping and credits from gift certificates do not count towards the minimum order size requirement.

 

> For promotions where you must buy 1 (or more) item(s) to get a reduction on the second (additional) item(s), the discount will be applied at checkout to the lower priced item.

 

> If merchandise was purchased with a Promotion and subsequently returned, you will be issued a credit or refund at the promotional price and, if the Promotion has expired, it cannot then be applied to a replacement or future order.

 

> If you return a gift that was purchased with a Promotion and the Promotion has expired, you cannot apply the expired Promotion to a replacement or future order.

 

> Promotional items are available only while supplies last; Eco Apparel Store

does not issue rain checks for items that run out of stock.

 

> Eco Apparel Store can, at its sole discretion, extend or terminate a Promotion at any time.

 

Can I purchase or redeem a Gift Certificate online?

 

Sure. Gift Certificates can be purchased online. Click here to purchase your Gift Certificate online. Eco Apparel Store Gift Certificates can be redeemed online for any product.

 

How do I redeem my gift certificate?

 

To make a purchase using your Gift Certificate you must first register on our site. (see "how do I register"). At the checkout screen you will be able to enter your Gift Certificate number in the field "Redeem your Gift Certificate". This will deduct the full amount of the Gift Certificate from your order total. If your Gift Certificate is more than the total purchase, the total purchase amount will be deducted from your Gift Certificate, and you will be able to use the remaining amount for future purchases.

 

Product FAQ

Do you have sizing information?

 

We have added a size charts link to each product page that contains a product with sizing. Reference the size charts to help determine your size when ordering. Because sizing and cut will vary between brands, please use this chart as a general guide to compare the various size scales. If you are between sizes or need assistance selecting the proper size please contact us or email.

 

How should I care for my products?

 

To fully enjoy your new products, make sure you read the item's label and follow the care instructions.

 

Website and your account FAQ

How do I find an item?

 

Use our online search tool to locate the product. Simply enter all or part of the product name in the search field on our homepage and hit search.

 

How do I shop by Fabric Type?

 

To see a complete list of the various different types of fibres we currently have on the site, simply type in a brand you are searching for in our "Fabrics A-Z Search Tool" To see all of the products offered by that fabric type simply click on it and you will be taken to that homepage with further search options to help you find the item you are looking for.

 

How do I change my account information?

 

Log in to your account by clicking on the My Account tab located in the top right section of the home page navigation bar.

 

1. Enter your email address and password

 

2. Click on the "Continue" button

 

3. You will now be logged into your account

 

4. Click on the "Edit" button located next to section you wish to edit

 

5. Update your new information

 

6. Click on the "Make Changes" button

 

What if I forgot my password?

 

If you forget your password, we can email it to your account's email address. If you would like to do that now, please follow the instructions below:

 

1. Click on My Account located in the top navigation bar

 

2. 2. Directly under the password field is a link that says "I forgot my password". You will be taken to the password screen, where you will be prompted to enter in your email address

 

3. Type your email address and click the "Get Your Password". We will send an email with a temporary password. For security purposes, your original password will be reset by our system

 

4. Go back to the ecoapparelstore.com homepage and continue to shop

 

5. When you're ready to proceed to check out, enter your email address and your new temporary password. You can change your temporary password by clicking on "edit" under My Account

 

To protect your security, Eco Apparel Store does not save any credit card information if your password is changed. Simply re-enter any credit card information you wish to store the next time you shop with us.

 

Please note: your password is case-sensitive.

At what hours is the customer service available?

 

Customer service department is available by phone Monday to Friday 5.30pm to 7:30 pm AEST and Saturdays 9:00am to 5:00pm. All other times via email, fax or use the contact us form.

 

 

Privacy Policy

What is Eco Apparel Store's Privacy Policy?

Eco Apparel Store understands that you want to maintain your privacy. All information about you is kept confidential and will not be used in ways that you have not consented, and we will not sell or disclose any information that identifies you to a third party without your explicit approval, except to the extent necessary to comply with applicable law, legal process or in the event of a merger, consolidation, or sale of all or substantially all of Eco Apparel Store's assets.

 

Sometimes, we will run a promotion or contest in conjunction with a third party. We may ask your permission to give that third party access to your name, address, and email address. You can opt out of this kind of offer at any time by emailing us.

 

Contact Eco Apparel Store

Feel free to contact us any time by:

 

Email: sales@ecoapparelstore.com

 

Phone (5:30 pm to 7:30 pm Monday to Friday, 9am to 5pm Saturday)

 

All product returns should be made to:

Eco Apparel Store

PO BOX 1353

TOOMBUL

QLD 4012

AUSTRALIA